DoH rejects MPs' complaints advice

The DoH has rejected calls for independent reviews to be restored to the NHS complaints procedure.

A revised system took effect in April, and complaints are now reviewed by the Health Service Ombudsman.

In July, a Health Select Committee report warned that the loss of the independent review stage of the complaints process was 'a retrograde step'.

The report called for independent reviews to be reintroduced as soon as possible, potentially to be led by the Care Quality Commission.

'There is no guarantee that the new regulations will improve the handling of complaints at local level,' the committee said.

The ombudsman may not have the resources to tackle large numbers of cases, it added.

In its response to the report, issued last week, the government rejected the committee's recommendation: 'We believe that complaints are best dealt with locally.'

The new system will improve the ability of local organisations to learn from complaints, it argued.

Have you registered with us yet?

Register now to enjoy more articles and free email bulletins

Register

Already registered?

Sign in

Follow Us:

Just published

Health in England 'faltering' after 10 years of austerity, warns damning Marmot review

Health in England 'faltering' after 10 years of austerity, warns damning Marmot review

Life expectancy has stalled, patients are living longer in ill health and health...

Revamped appraisal could combat GP burnout, says former RCGP chair

Revamped appraisal could combat GP burnout, says former RCGP chair

GP appraisal should help doctors avoid burnout by focusing more on wellbeing alongside...

Budget must deliver long-term solution to NHS pension tax crisis, doctors warn

Budget must deliver long-term solution to NHS pension tax crisis, doctors warn

Next month's budget must deliver a long-term solution to the pension tax crisis that...

Indemnity and primary care networks explained

Indemnity and primary care networks explained

It is still early days in the life of PCNs so it’s not surprising that many GPs are...

PCN spending rules relaxed in bid to boost ARRS recruitment

PCN spending rules relaxed in bid to boost ARRS recruitment

Primary care networks (PCNs) that have struggled to recruit in 2019/20 can now use...

RCGP rejects change in stance on assisted dying

RCGP rejects change in stance on assisted dying

The RCGP is set to remain opposed to a change in the law on assisted dying despite...