DoH denies choice server switched off

The DoH has denied that the Choose and Book server is switched off at weekends.

Dr Howard Stoate, a GP and Labour MP for Dartford, Kent, told the House of Commons last week that the server 'has the interesting habit of throwing the user out at 5 o'clock on a Friday evening'.

'That is not even outside core hours, let alone compatible with the concept of extended hours,' he said. Discovering during a consultation that 'the server has gone off and will not come back on again until Monday morning is, to say the least, irritating', he added.

He said it happens 'far too often to be just coincidence'.

But a DoH spokesman said that the electronic bookings service is never switched off, except during periods of planned maintenance. 'There has never been regular "switching off" of the Choose and Book application at 5pm.'

He said that the problem could be caused by server maintenance or PCT IT policies, or even the practice itself.

'Practice managers, IT leads, or PCT IT staff will be able to identify which issue is causing the problem,' he added.

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