DoH bans practice premium rate numbers

GP contracts will be amended to include a ban on the use of phone lines that charge patients premium rates, the DoH has announced.

GP practices and other organisations will continue to be able to use 084 numbers, but only if they charge callers no more than a local call rate.

The DoH says the ban will enable a market to develop in which 084 numbers compete with 01 02 and 03 prefixes, with call charges capped at the local rate. The ban applies to England only at this stage, but talks are ongoing for the rest of the UK.

Health minister Mike O'Brien said: ‘We have been concerned that some people are paying more than the cost of a local call rate to contact the NHS.  It is clear from the feedback we have received that patients support the banning of any number or tariff which is more expensive to call.

 ‘For people on low incomes, and for those who need to contact their local doctor or hospital regularly, these costs can soon build up. We want to reassure the public that when they contact their local GP or hospital, the cost of their call will be no more expensive than if they had dialled a normal landline number.'


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