Ms Campbell died of septicaemia, caused by complications after an injection for haemorrhoids, having consulted eight different out-of-hours doctors.
During the inquest into the death, the coroner Dr Andrew Reid said that Ms Campbell had died as a result of ‘accidental adverse healthcare’ and acknowledged that the IT system at Camidoc did not ‘ensure continuity of care’ through easy exchange of information between clinicians.
He said that he was satisfied that the situation could not occur again because of Camidoc’s improvements to their computer systems. The DoH also confirmed that Camidoc has since improved its clinical record system.
But the coroner said he would send a ‘Rule 43’ report to the secretary of state for health in case other out-of-hours providers were using a similar system to Camidoc.
In November 2005, eight months after Ms Campbell’s death, Camidoc upgraded to Adastra version three at a cost to itself of £30,000–£40,000.
Adastra managing director Lynn Woods said that upgrades were often delayed while ‘providers and commissioners negotiate how to find the investment capital’.
Out-of-hours providers ‘have to manage with very tight revenue budgets’, she said, and often ‘upgrade lead time is measured in years rather than months’.
The eight doctors involved in the event, six of whom are still working for Camidoc, have been asked to stand down pending the outcome of the PCT review, which will be led by an independent team of GPs from another part of London.