GPs can access a series of short case studies on ‘outstanding’ areas of practice, corresponding to each of the five key questions CQC asks of practices during inspections: Are they safe, effective, caring, responsive and well-led?
The online resource, available on the CQC website, will act as a collection of ‘some of the most innovative and effective examples outstanding practice’ found by inspectors across England.
More than one sixth of GP practices in England – over 1,300 practices – have had their CQC rating published so far.
A total of 47 practices – the top 4% overall – have secured an ‘outstanding’ rating, while the majority (81%) have been rated ‘good’ and the rest rated ‘requires improvement’ (12%) or ‘inadequate’ (4%).
CQC chief inspector for primary care Professor Steve Field praised the practices featured in the showcase for delivering care that went ‘above and beyond the regulations’.
‘It is great to see some of the fantastic examples of care our inspectors have found so far,’ he said. ‘I would urge GPs to look at this outstanding practice and learn from it so we can work together to improve the quality of care provided across the whole of England.’
Professor Nigel Sparrow, senior national GP adviser at CQC, said: ‘We plan to continue updating the website when we find new examples of outstanding practice. We would be keen to hear from GP practices about how useful they find the tool.’
Examples of ‘outstanding’ care
A selection of the examples highlighted in the toolkit can be found below:
- Safe: The practice took note following the diagnosis and treatment of a patient who had taken an overdose, and shared learning from the experience with the whole team and external agencies.
- Effective: The practice took part in a programme which helps patients with mental illness access coordinated care outside of hospital, managed in a GP setting.
- Caring: The practice had a register of carers and a designated staff member who made annual contact with them to ensure they were receiving the care and support they required.
- Responsive: The practice showed a proactive commitment to improving the quality of care for young people and children, and ran its own questionnaire for 13- to 19-year-olds to assess their experience of the practice.
- Well-led: Staff were encouraged and supported to acquire new skills – administrative staff were trained in customer service skills and nurses attended a diabetes care certificate training course.