CQC plans Ofsted-style letters to patients on GP performance

The CQC plans to follow Ofsted's lead and send letters to patients informing them of GP practices' successes and failures.

Professor Steve Field: Ofsted-style letters are 'idea of the week'
Professor Steve Field: Ofsted-style letters are 'idea of the week'

Speaking at the National Association of Primary Care’s Best Practice event in Birmingham on Thursday, the CQC’s new chief inspector of primary care Professor Steve Field made the Ofsted comparison.

A GP in the audience said she had experience of Ofsted inspections and the demoralisation and stress they caused headteachers and teachers.

Professor Field said: ‘Ofsted has changed in the last two years. It’s moved to minimal bureaucratic standards and greater aspirational stuff.

‘A good thing Ofsted does is to write to school pupils in language they understand telling pupils about the good things their schools do and the things it thinks they could do better.

‘It’s very much our idea of the week. We want to write to HealthWatch locally and an open letter to your patients telling them how good the surgery is and, if you’re not, also say that. There is a real need to engage more with the patients and the public.’

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