Controversial out-of-hours firm now 'best performer'

A private firm responsible for out-of-hours care in Cornwall that was given a 20-day ultimatum to improve earlier this year has now declared itself 'one of the best performing out-of-hours services'.

In March 2007 then health minister Andy Burnham promised to take a personal interest in the performance of Serco, the multinational company running Kernow Urgent Care Services since April 2006, after Cornwall and Isles of Scilly PCT gave it 20 days to improve its service or face losing its £16.5 million contract.

Dr Richard Clapp, local medical director of Kernow, said: ‘We would like to think that we are one of the best performing out-of-hours services, particularly in a rural locality.’

neil.durham@haymarket.com

Comment below and tell us what you think 

Have you registered with us yet?

Register now to enjoy more articles and free email bulletins

Register

Already registered?

Sign in

Follow Us:

Just published

Javid must offer 'clear public backing for GPs', warns BMA

Javid must offer 'clear public backing for GPs', warns BMA

The BMA has demanded 'clear public backing' for general practice from the government...

How has COVID-19 impacted on continuity of care in general practice?

How has COVID-19 impacted on continuity of care in general practice?

Dr Jessica Farrell and Dr Kamal Sidhu look at clinicians’ views of how the pandemic...

‘Sick to the back teeth of press saying we're closed’ - GPs condemn media attacks

‘Sick to the back teeth of press saying we're closed’ - GPs condemn media attacks

After media campaigns criticising GPs on face-to-face access, doctors have spoken...

Podcast: GP access row, improving menopause care, COVID-19 boosters

Podcast: GP access row, improving menopause care, COVID-19 boosters

The team discusses the current media storm around face-to-face access, COVID booster...

Face-to-face GP appointments on demand 'unachievable', warns RCGP chair

Face-to-face GP appointments on demand 'unachievable', warns RCGP chair

Calls for general practice to offer face-to-face appointments to all patients who...

Cornwall PCN wheels out electric car fleet to reduce carbon footprint

Cornwall PCN wheels out electric car fleet to reduce carbon footprint

Staff at a primary care network (PCN) in Cornwall have committed to reducing their...