Controversial out-of-hours firm now 'best performer'

A private firm responsible for out-of-hours care in Cornwall that was given a 20-day ultimatum to improve earlier this year has now declared itself 'one of the best performing out-of-hours services'.

In March 2007 then health minister Andy Burnham promised to take a personal interest in the performance of Serco, the multinational company running Kernow Urgent Care Services since April 2006, after Cornwall and Isles of Scilly PCT gave it 20 days to improve its service or face losing its £16.5 million contract.

Dr Richard Clapp, local medical director of Kernow, said: ‘We would like to think that we are one of the best performing out-of-hours services, particularly in a rural locality.’

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