Contracts should be conditional on patient satisfaction, says CBI

Practice contracts should be conditional on raising patient satisfaction levels and improving health outcomes rather than 'contracts for life', according to the CBI.

It is also calling on the DoH to allow patients to register at more than one surgery, removing existing geographical constraints over where patients can register.

Welcoming today's pharmacy White Paper encouraging PCTs to commission more work from pharmacies, CBI director of public services Dr Neil Bentley said: ‘Seeing a pharmacist costs far less than a GP appointment, as people are generally seen when they are relatively healthy, problems can be identified before they become a significant long-term risk.'

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