Complaints falling against primary care staff

The number of written complaints about family health services has fallen in the past year, according to the NHS Information Centre for Health and Social Care.

In 2005/6 there were 43,349 written patient complaints, compared to 43,407 in 2004/5.

This is the third consecutive year that complaints in this sector have remained virtually static. 

Overall there were 95,047 written complaints received by frontline trusts in England during 2005/6.  This compares with 90,413 complaints made during the previous year. 

In 2005/6, there were just over 36,000 complaints about all aspects of clinical care. just under 11,500 complaints about delays and cancellations of outpatient appointments and nearly 11,500 regarding the attitude of staff. 

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