CCGs told communication key in managing practice contracts

CCGs preparing to take on primary care co-commissioning were told communication was key in managing practice contracts by a legal expert.

Philippa Doyle: 'Those practices that you really need to worry about are those that are not communicating with you.' Pic: JH Lancy
Philippa Doyle: 'Those practices that you really need to worry about are those that are not communicating with you.' Pic: JH Lancy

Speaking at Commissioning Primary Care 2015, an event organised by GP’s sister site Inside Commissioning in London this month, Philippa Doyle from leading health and social care lawyers Hempsons, said: ‘Voice concerns, ask questions, support each other and don’t let things get on top of you.

‘Sounds like what you say to your patients? It applies exactly the same to everybody.’

Ms Doyle urged CCGs to be proactive rather than reactive, to liaise with NHS England, LMCs and to try to resolve issues before they became problems.

She added: ‘Consider what will work for your CCG. It will be very different in inner city London to rural north Yorkshire.’

She advocated the use of ‘soft intelligence’ and added: ‘Those practices that you really need to worry about are those that are not communicating with you. No one really knows what’s going on with those practices.’

Ms Doyle said every practice could improve in some way and could learn from others.

A commenter from the audience voiced concern that CCGs did not have the funding or manpower to take on contract management.

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