CCGs launch integrated GP out-of-hours and NHS 111 model

Sixteen CCGs in the West Midlands have launched an integrated NHS 111 and GP out-of-hours model.

The new model will enable patients to access GP out-of-hours services through the 111 phone line and make use of a clinical hub to provide earlier assessment and advice. 

Contracts have been awarded for the new service in six areas of the region, while existing contracts are being varied to align the service across the region.

Commissioners said the new model would bring GP out-of-hours services, social care, ambulance and 111 closer together. 

Dr Jonathan Leach, GP and clinical lead for NHS 111 at Sandwell and West Birmingham CCG which is leading the process said: ‘This is about meeting the demands of a growing population, and mirrors the vision set out by NHS England to provide local health services that are fit for purpose and meet the needs of our patients. 

‘The new service provides a single access point through the NHS 111 service, which will direct patients to the right service for their needs. The service redesign will enable earlier clinical assessment and advice through the introduction of a clinical hub. We are also introducing closer working between 111, out of hours and wider urgent care partners.

‘Patients will be able to access these services by dialling 111, will be assessed, and will then be signposted to the most appropriate level of care for their need.’

Local 111 and out-of-hours contracts will be brought together in an alliance under a regional umbrella agreement. 

The sixteen CCGs involved are Birmingham South Central, Sandwell and West Birmingham, Herefordshire, Warwickshire, Rugby, Birmingham Cross City, Coventry and Rugby, Dudley, Solihull, Walsall, Wolverhampton, Shropshire, Telford & Wrekin, South Worcestershire, Redditch and Bromsgrove, and Wyre Forest.  

Providers contracted to provide the service include Badger, Shropdoc and Vocare, Care UK and Primecare.

The new service is planned to go live in November.

Photo: iStock

Have you registered with us yet?

Register now to enjoy more articles and free email bulletins

Register

Already registered?

Sign in

Follow Us:

Just published

The healthcare crisis in Myanmar - how UK GPs can help

The healthcare crisis in Myanmar - how UK GPs can help

Dr Jim Brockbank from Myanmar UK GP Health Action provides an update on how the military...

GPs warn of 'open floodgates' as 84% say e-consultations have driven up workload

GPs warn of 'open floodgates' as 84% say e-consultations have driven up workload

More than four fifths of GPs say e-consultation systems adopted in the pandemic have...

Map: Which CCGs have the highest COVID-19 vaccine coverage?

Map: Which CCGs have the highest COVID-19 vaccine coverage?

Tens of millions of COVID-19 jabs have been administered across England, but how...

Podcast: Greener practice, sharing patient data and additional roles

Podcast: Greener practice, sharing patient data and additional roles

In this episode we look at data extraction from GP records, ask whether the additional...

Red flag symptoms: Loss of consciousness

Red flag symptoms: Loss of consciousness

Red flag symptoms to look out for in presentations of loss of consciousness, including...

£20m fund to speed up second jabs as CCGs told to limit pressure on practices

£20m fund to speed up second jabs as CCGs told to limit pressure on practices

NHS England has announced £20m in funding to help local COVID-19 vaccination sites...