CBI urges GPs to 'do more work' to encourage choice

GPs should do more to offer their patients choice, the business lobby group has demanded.

Photograph: JH Lancy

The findings of the most recent DoH patient surveys, released yesterday, showed that the number of patients being offered choice in England had remained broadly flat.

Provisional results for the September survey showed that 46% of patients recalled being offered a choice of hospital for their first outpatient appointment. That figure is unchanged from the July survey, and up just 1% from the previous May's results.

John Cridland, deputy director general of the Confederation of British Industry (CBI), said that all patients should be given choice to encourage providers to ‘up their game’. ‘The take-it-or-leave-it model of NHS treatment belongs to the past,’ he said. ‘Today’s health service needs to focus relentlessly on the needs of its patients, not its staff or structures.’

He added that the fact that fewer than 50% of patients can recall being offered a choice meant that ‘GPs have more work to do’.


Comment below and tell us what you think

Have you registered with us yet?

Register now to enjoy more articles and free email bulletins


Already registered?

Sign in

Just published

Sign pointing to hospital

NHS England seeks to clarify GPs' responsibilities when using advice and guidance

New guidance from NHS England has set out the clinical responsibilities and medicolegal...

Widespread joint pain - red flag symptoms

Presentations and red flag symptoms that may alert you to potentially serious conditions...

Talking General Practice logo

Podcast: Supporting neurodivergent doctors and staff in general practice

Talking General Practice speaks to GPs Dr Beckie Akroyd and Dr Catherine Bell about...

BMA Scotland GP committee chair Dr Andrew Buist

General practice in Scotland 'in serious trouble', warns BMA Scotland GP chair

General practice in Scotland has reached a tipping point, with demand far outstripping...

Hospital entrance

NHS England issues warning over norovirus and rising winter pressures

Almost three times as many people were in hospital with norovirus last week compared...

BMA Northern Ireland GP committee chair Dr Alan Stout

Northern Ireland GPs face deepest-ever crisis as practices hand back contracts

Northern Ireland's GP leader has warned that general practice in the region is facing...