Capita awarded £400m GP support services privatisation deal

Outsourcing firm Capita has been announced as the preferred bidder to take over primary care support services including GP payments and patient records.

Administration: Capita preferred bidder to run primary care support services (Photo: JH Lancy)
Administration: Capita preferred bidder to run primary care support services (Photo: JH Lancy)

The firm said it has been selected to establish a single provider framework for administrative support functions including an initial seven- to 10-year contract to manage and deliver services.

GP leaders have condemned plans to outsource primary care support services (PCS) and slash funding by £40m from a £100m budget, first revealed by GPonline in 2013.

GPC deputy chairman Dr Richard Vautrey has said the committee had ‘grave concerns’ over the plans.

‘Many practices have had big problems with the basic service that has been provided to them since the creation of NHS England,’ Dr Vautrey told GPonline in December. ‘There is a real fear that the situation could get worse again rather than better as costs are cut with the service being privatised.’

GP funding problems

An NHS England spokeswoman confirmed that Capita, along with its subcontractor Anglian Community Enterprise, was awarded the preferred bidder status over two other firms. The company will now discuss options for running the services with NHS England for six to nine weeks before the deal is signed off by government.

A statement from Capita said: ‘The four-year sole provider framework has a maximum total value of £1bn. Under the framework, the initial seven- to 10-year contract for Capita to deliver administrative support services for primary care in England is anticipated to be valued at up to circa £400m, while achieving significant savings for NHS England.’

The company will introduce a common set of services, processes and standards to improve the quality, reliability and sustainability of administration support services, it added. ‘Accessible services and better ways of working will contribute significant savings in keeping with NHS England’s commitment to reduce administration costs and protect investment in frontline care.’

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