The busiest day for telephone calls was Saturday 29 December (30,096, the busiest day of the year) followed by Boxing Day (29,299). NHS Direct averages 22,000 calls a day.
The most visited encyclopaedia topics on the website (www.nhsdirect.nhs.uk) in the same period were flu, chickenpox, adult chest infection, irritable bowel syndrome and shingles.
NHS Direct has a £150 million annual budget and employs over 3,000 staff, over 1,200 of which are trained nurses.
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