Call centre claims rejected by health minister

Claims that GP receptionists will be replaced by call centres have been dismissed by health minister Lord Howe.

Lord Howe: the government has no plans to replace GP receptionists with call centres
Lord Howe: the government has no plans to replace GP receptionists with call centres

Talking at the NHS Alliance conference in Bournemouth this week, Lord Howe said the government has no plans to make these changes.

He said: 'I was very surprised to read yesterday that the government was planning to introduce a national GP call centre and to sack tens of thousands of GP receptionists.

'Take it from me that the government are planning no such thing.'

A report issued this week by Foundation Trust Network said the NHS could save £600m by moving appointment booking to ‘regional or national GP appointment centres’.

The GPC has dismissed the plans as having ‘no validity’ and said the system would put a barrier between patients and their GPs. The committee said the idea would probably increase NHS costs, rather than make savings as suggested.

Have you registered with us yet?

Register now to enjoy more articles and free email bulletins

Register

Already registered?

Sign in

Follow Us:

Just published

JCVI confirms priority groups for COVID-19 vaccination

JCVI confirms priority groups for COVID-19 vaccination

The Joint Committee on Vaccination and Immunisation (JCVI) has published a final...

MHRA approves Pfizer/BioNTech jab paving way for COVID-19 vaccination to start

MHRA approves Pfizer/BioNTech jab paving way for COVID-19 vaccination to start

The MHRA has approved the Pfizer/BioNTech COVID-19 vaccine for use in the UK and...

Enhanced service contract for GP practices delivering COVID-19 vaccine revealed

Enhanced service contract for GP practices delivering COVID-19 vaccine revealed

GP practices have until midnight on 7 December to sign up to a COVID-19 enhanced...

Five GP practices a week inspected by CQC during pandemic second wave

Five GP practices a week inspected by CQC during pandemic second wave

The CQC has inspected five GP practices a week in England since the second wave of...

Pregnant women and under-18s will not be offered COVID-19 vaccine

Pregnant women and under-18s will not be offered COVID-19 vaccine

Pregnant women, children and under-18s will not be recommended for routine COVID-19...

GP training: How an audit e-portfolio log entry is assessed

GP training: How an audit e-portfolio log entry is assessed

The second of two articles on audit during GP training looks at how the quality improvement...