Call centre claims rejected by health minister

Claims that GP receptionists will be replaced by call centres have been dismissed by health minister Lord Howe.

Lord Howe: the government has no plans to replace GP receptionists with call centres

Talking at the NHS Alliance conference in Bournemouth this week, Lord Howe said the government has no plans to make these changes.

He said: 'I was very surprised to read yesterday that the government was planning to introduce a national GP call centre and to sack tens of thousands of GP receptionists.

'Take it from me that the government are planning no such thing.'

A report issued this week by Foundation Trust Network said the NHS could save £600m by moving appointment booking to ‘regional or national GP appointment centres’.

The GPC has dismissed the plans as having ‘no validity’ and said the system would put a barrier between patients and their GPs. The committee said the idea would probably increase NHS costs, rather than make savings as suggested.

Have you registered with us yet?

Register now to enjoy more articles and free email bulletins


Already registered?

Sign in

Follow Us:

Just published

Mobile phone

GPs urge caution over plan for NHS health checks to go digital

GP leaders have warned that changes to the NHS health checks programme must be evidence-based...

Debbie Boughtflower

How career coaching can transform the lives of veterans

GPs across England and Wales can refer patients who used to work in the armed forces...

RCGP chair Professor Kamila Hawthorne

RCGP raises 'major concerns' over practice-level appointments data

The RCGP has written to health and social care secretary Steve Barclay warning that...

Labour shadow health and social care secretary Wes Streeting

GPs condemn 'ignorant' Labour rhetoric over access to appointments

Doctors' leaders have accused the Labour party of 'demonising' GPs after it claimed...


Government NHS pension reform plans 'too little too late', warns BMA

Government plans to boost retention of doctors through reforms to the NHS pension...

Child in bed with a fever

GPs told to have 'low threshold' for prescribing antibiotics in possible strep A cases

GPs have been urged to have a 'low threshold' for prescribing antibiotics and hospital...