BMA warns about 'popularity' polls

The BMA has warned that doctors may be rated for their popularity rather than the quality of their service if watchdogs over-rely on patient surveys.

The BMA has warned about over-reliance on patient surveys
The BMA has warned about over-reliance on patient surveys

In a response to a Care Quality Commission (CQC) consultation on how to assess healthcare providers' quality of care, the BMA said an over-reliance on patient reporting would 'not be desirable'.

'There is a danger that the patient experience may be confused with quality of care and that doctors are rated for their popularity rather than the quality of their service,' the BMA response says.

It adds: 'That is not to say the patient experience is necessarily less important than clinical quality, particularly where the condition is less serious, rather that both need to be seen as separate entities.'

But the BMA said it was generally supportive of the CQC's shift in emphasis from targets to outcomes. It also said it would support the adoption of indicators that can provide clinicians with a 'clear steer' on how to improve services.

Have you registered with us yet?

Register now to enjoy more articles and free email bulletins

Register

Already registered?

Sign in

Before commenting please read our rules for commenting on articles.

If you see a comment you find offensive, you can flag it as inappropriate. In the top right-hand corner of an individual comment, you will see 'flag as inappropriate'. Clicking this prompts us to review the comment. For further information see our rules for commenting on articles.

comments powered by Disqus