Better GP care for black and minority ethnics

A programme to improve GP services to black and minority ethnic (BME) groups has been announced by the DoH.

The national support programme, led by national director for GP access Dr Michael Warburton, comes in response to research out this week that shows that BME patients report poorer access and choice in primary care.

Former RCGP chair Dr Mayur Lakhani, who led the research, said: ‘The solutions are not about separate services for BME groups but flexible models of personalised care that [will] raise the quality of care for all members of the public.'

Dr Lakhani's recommendations include: improved information for patients; introducing more flexible booking systems and appointment lengths; and training GP receptionists as ‘patient navigators'.

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