Access survey sent to patients

Five million patients in England were expected to receive the ‘discredited' DoH access questionnaire this week.

For practices using Apollo IT systems, patients were randomly selected from those who had an appointment between 16 July and 15 October 2006.

Where Apollo is unavailable, patients were randomly selected from those listed on the Exeter System against each practice.

The survey will inform payments for the enhanced service on patient access, worth an average of £8,000 to each practice in England.

However, the GPC opposed the questionnaire after the DoH included questions that had not been agreed upon (see box).

GPC chairman Dr Hamish Meldrum said: ‘We feel the questionnaire is discredited.'

 

THE QUESTIONS:

The GPC did not agree the following questions:

  • In general how satisfied are you with the appointment times available with your GP?
  • Over the past six months or so were you satisfied with the hours your GP surgery was open?

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