90% of patients would recommend their GP practice to friends or family

Nine in 10 people would recommend their GP practice to a friend or family member, according to findings from NHS England's Friends and Family Test.

Friends and Family Test (Photo: Universal Images Group/Getty Images)
Friends and Family Test (Photo: Universal Images Group/Getty Images)

Figures for July published by NHS England show that the percentage of people who would recommend their GP service to a friend or family member was 90% - in line with the figure for the same month last year.

The percentage of people who said they would not recommend GP services to friends and family was also unchanged compared with a year ago, at 6%.

The findings are the latest indicator to suggest that GP practices are maintaining high standards and patient satisfaction despite rising pressure and a workforce in decline.

Patient satisfaction

In July, the GP patient survey showed that 83% of patients were satisfied with their overall experience of GP services - rating them ‘good’ or ‘fairly good’.

Satisfaction rates were highest in the South West South and Cheshire and Merseyside areas, with 92% of patients saying they would recommend services to family and friends.

London and the West Midlands had the lowest recommendation rates - some four percentage points lower than the best performing regions, with 88% saying they would recommend services.

Overall, the percentage of those who would recommend GP services to a friends and family has stayed at a consistent level since 2019, never dipping below 89%.

Friends and family

GP practices have maintained these scores even as the number of total responses to the survey has more than doubled since it began, increasing from 152,974 responses in July 2015 to 361,175 in July this year. The practice with the most responses recorded the views of 3,320 patients.

The Family and Friends Test (FFT) was extended to GP services in 2015 and allows all patients to leave feedback about all NHS services.

Although GP services recorded a high percentage of patient recommendations, other NHS services have slightly higher rates.

Across all services, including ambulances, maternity and dentistry, the average recommendation rate was 92.6%.

GP services were the second-lowest ranked service alongside mental health, with only A&E recording a lower percentage of patients who would recommend the service, at 85%. Dental and inpatient and daycases had the highest recommendation rates at 96%.

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