Over 300 practices sign up to new smartphone app to improve access

Over 300 practices are making use of a new smartphone app that was commissioned by NHS England to help improve access to GP services.

myGP allows patients to securely book or cancel appointments on their smartphone (Photo: iStock)
myGP allows patients to securely book or cancel appointments on their smartphone (Photo: iStock)

The myGP app, developed by health technology company iPLATO, is free to patients and allows them to securely book or cancel appointments on their smartphone. It also enables practices to automate data collection such as smoking status, streamline call and recall, improve adherence and access to medication and support self care through digital care plans.


Established in 2006, iPLATO’s solutions have proven to improve patient access to healthcare and early diagnosis, enabling powerful health promotion and support for citizens living with long-term conditions. 
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This article has been funded by iPLATO for GP Connect

Since its launch eight weeks ago 33 CCGs have enabled the app in their area and over 16,000 patients have registered to use the service. The app is particularly useful for CCGs where more than one clinical IT system is in use.

'The myGP is the only mobile patient facing solution that can run across all the major clinical systems,' said Tobias Alpsten, CEO of iPLATO.

‘This means it offers greater flexibility for CCGs who procure services where more than one GP system is being used, which can drive better efficiencies and adoption as well as achieve better cost savings,’ said .

Book a flu jab

The app also includes a new ‘book a flu appointment’ feature that aims to reduce practice effort in inviting and booking patients in for their flu jab.

iPLATO said that a benefit of the app compared with current online access arrangements is that registration for the service is easier for patients and practices. Patients register remotely using their date of birth and the mobile number they have registered with the practice and, following a quick authentication process, they are able to use the service.

myGP also allows patients to set up medication reminders and provides access to self care support tools to monitor weight and blood pressure. During a seven-day period earlier this month some 17,562 medication reminders were sent out by the service.

Mr Alpsten said: ‘We are delighted with the growth of myGP and the initial reception it has received from commissioners, GP practices and patients. Our mobile patient facing service looks to simplify and speed up the appointment process with ultimate goal of making a huge difference in addressing a variety of patient outcomes.‘

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