10,000th Call for PALS Team!


Staff working for NHS Patient Advice and Liaison Service team (PALS) reached a milestone recently by receiving their 10,000th call.

PALS, which is run by Derby City Primary Care Trust, was launched in 2002 and offers help, advice, support and information about local health services for patients, their relatives and carers.

Call number 10,000 came on 20th March when a member of the Disabled Children’s Fieldwork Team contacted the service to request information for one of their families. 

Colleen March, PALS Manager for Derby City PCT, said: “We are delighted to have been able to help so many people.  PALS works hard to ensure patients, their families and carers get their concerns resolved quickly and that Primary Care Trusts learn from their experiences.  We continue to ensure that PALS is embedded into the culture and practice of the PCT and brings about tangible improvements for service users.”

The NHS Patient and Liaison Service can be contacted on freephone 0800 0323235.  If you would like to speak to somebody face-to-face, there are daily drop-in surgeries from 9am to 4.30pm, Monday to Friday, at the PCT headquarters, Stuart Street, Derby, DE1 2FZ.

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