Professor Michael Porter said GPs were trying to do everything for everyone, and that too much of 21st Century care was being provided through 19th century organisational models.
Watch the video to hear how Professor Porter, of Harvard Business School, believes UK primary care can re-organise to improve value in healthcare. Listen to his full presentation by clicking the audio file.
Professor Porter is a world authority on strategy in business, who has spent the past decade working in healthcare systems in dozens of countries.
He was speaking at the Maximising Quality, Minimising Cost event, organised by UCL Partners and NHS trust regulator Monitor, with GP as media partner.