Same-day appointments 'lower' patient satisfaction

Access targets for same-day appointments may actually lower patient satisfaction, according to research.

A study in this week’s BJGP found that increasing the number of same-day appointments by 10 per cent actually lowered the number of satisfied patients by 8 per cent.

Researchers from the University of Bristol said practices should be wary when increasing the number of same-day appointments to meet access targets.

The team surveyed 12,825 patients from 47 practices in England in response the government’s drive to improve access for patients booking on the day.

British Journal of General Practice 2008; 58: 641–643.

tom.ireland@haymarket.com

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