Letters, calls and emails: Problems with Choose and Book ring a bell

Dear Editor

After reading Dr Michael Linton's comments on Choose and Book I thought the article must have been written by someone in this area (Berkshire), because every problem he described was identical to the problems we are experiencing here (GP, 18 May).

In principle, the system is a good idea, but unfortunately it has been set up with inadequate software and by people who are computer experts, but who have no idea about patient care.

In this area we also have a problem with training; the last session we had was with a trainer who was not too sure herself how to do it and read from a training manual all the way through.

As a patient, I want my doctor to have time to listen to what is wrong with me and not have to spend the majority of my consultation trying to get into Choose and Book. If it crashes, and the doctor has to start again, it makes us both more than a little agitated.

This also means that the doctor is running late for his next patient.

If there are too many Choose and Book referrals during one surgery the problems are obvious. The outcome is bound to be that another working party will be set up to look into it, this will cost the NHS another staggering amount of money and achieve, as always, absolutely nothing.

Jennifer Devenny practice secretary, Wokingham, Berkshire.

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