This shows some progress since 2004 but the Healthcare Commission says further improvement is needed.
59% believed A&E staff did everything they could to help control patient pain and 27% said they did to some extent.
Many patients said they did not receive enough information when they left A&E: 37% were given a complete explanation of possible medication side effects, 37% were told when they could resume activities like driving and 25% found it difficult to park at hospital.
Generally, 88% thought A&E care good, very good or excellent.
The survey included responses from just under 50,000 patients over 16 who visited A&E between January and March. It was
carried out by the Picker Institute.
Shadow Conservative health minister Mike Penning said: ‘The government must consider carefully those areas where the need for improvement has been highlighted – some of which, like pain management and cleanliness, are absolutely crucial.’
- Could A&E care be improved?
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