Writing for GP, MDDUS medico-legal adviser and head of professional services Dr Jim Rodger says: ‘Sometimes doctors can be too helpful.
‘Going that extra mile’ for patients often backfires and can cause more trouble for the doctor than they could ever imagine.
‘We have examples of doctors who have gone to extraordinary lengths to see a patient referred, even hand-delivering letters to homes after work or offering to take patients in their own cars to appointments, then find a letter of complaint, to their astonishment, two weeks later.’
- The full feature will appear in GP’s 23 January issue.
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