GP sees patients in hotel after practice surrounded by flood water

A Surrey GP decamped to a hotel after his practice was surrounded by flood water.

The practice has been running a phone service and booking prescriptions for Dr Pittard’s makeshift hotel practice. Pic: iStock
The practice has been running a phone service and booking prescriptions for Dr Pittard’s makeshift hotel practice. Pic: iStock

Dr John Pittard moved out of his Staines practice after it became inaccessible to many patients.

Staff told GP the practice was continuing to provide a service to patients who arrived in waders and on the phone despite having no electricity, but Dr Pittard set up in a local hotel to see patients.

‘It’s mid-calf in water around outside’, said a member of practice staff. ‘We are still working despite having no toilets.’

Homes around the practice have been evacuated and residents are anxious to collect prescriptions, so the practice has been running a phone service and booking prescriptions for Dr Pittard’s makeshift hotel practice.

Dr Pittard told the Daily Telegraph: ‘The hotel is only 150 metres from the surgery and there is a pharmacy only 200 metres away at the supermarket. So we are booking people in over the phone and bringing the records up in Wellington boots keeping it confidential as I don't have a computer here. It's worked fairly well and I am seeing someone about once every 20 minutes, about half the speed I normally work.'

North West Surrey CCG said: ‘GP practices affected by flooding will contact patients with pre-existing appointments to advise on any changes to service and discuss alternative arrangements.’

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