Professor Rubin was responding to an open letter to him from GP columnist Dr Chris Lancelot (GP, 24 April).
Professor Rubin wrote in response: 'You refer to the language of the letters which we send to doctors about complaints. I also think it's time we took a fresh look and we will.'
Dr Lancelot also suggested using 'truth and reconciliation' meetings between doctor and complainant before GMC proceedings.
Professor Rubin said a third of complaints it dealt with were referred to local NHS procedures.
He wrote: 'Perhaps these local procedures would be the most appropriate context to handle the kind of mediation you are proposing?'
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