Detail revealed of contract patient survey change worth £7,254

Two new indicators for patient experience are to be added to the quality framework for 2008/9, NHS Employers has announced.

The indicators are required to support the reward of 48-hour appointments and advanced bookings. They will be funded by 58.5 points released from the removed PE 5 indicator.

Under the new indicators, GPs will be awarded with 23.5 points for getting 70-90 per cent of patients to, using an approved survey, indicate that they were able to obtain a consultation with a GP or appropriate health care professional within two working days.

GPs will be rewarded with 35 points for getting 60-90 per cent of patients, again using an approved survey, to indicate that they were able to book an appointment with a GP more than two days ahead.

The points are worth a total of £7,254 to the average practice.

The exact wording of the indicators is yet to be agreed.

Discussions are still ongoing about the approved survey that will be used.

Minor changes have also been made to six clinical domains.

sanjay.tanday@haymarket.com

NHS Employers

BMA website

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