Call to incentivise continuity of care

Continuity of care should be incentivised through the GP contract, say academics and GP politicians.

Professor Martin Roland, director of the National Primary Care Research and Development Centre in Manchester, has called for practices to publish patient satisfaction rates with continuity of care.

'My preference would be to incentivise this through patient questionnaires. I wouldn't put quality framework points on it, but I would make the information available.

'We don't know how much effect putting a framework score into the public domain has, but it is probably high. People guard their reputations carefully.'

GPC chairman Dr Laurence Buckman said negotiations with the DoH on rewarding GPs who score high on continuity of care had repeatedly failed.

'We've concluded that the DoH is not interested,' he said.

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