Scottish LMCs Conference - Surveys 'should trigger support'

By Susie Sell, 19 March 2010

Practices with low scores on patient surveys should be handed extra funding to boost access and not penalised, Scottish LMCs say.

A motion was carried calling for additional support for struggling practices. Tayside LMC member Dr Steve Gardiner said the patient survey financially penalised practices that were already struggling.

'How a reduction in income is supposed to increase quality and access is not clear,' he said. 'The Scottish government should recognise that if a practice is struggling it needs extra funding to allow it to develop.'

But Lothian LMC member Dr Ian Johnson said there was a need for well-designed patient surveys: 'We have to ask patients if they think they are getting a good service, and we have to respond to that.'

LMCs rejected a motion calling for senior NHS managers to have a proportion of their income based on the results of a satisfaction questionnaire.

Dr Alan McDevitt, GPC Scotland joint deputy chairman, said: 'This may make you feel good. But as we hear how unfair it is to have such questionnaires it would seem wrong to impose that on other people.'

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