Consortia leaders need social skills

By Nick Bostock, 27 April 2011

Commissioning consortia are being urged to ensure their GPs have the 'social and emotional intelligence' to lead the organisations.

A study of NHS managers by researchers at Royal Holloway, University of London, highlighted a lack of social skills and poor understanding of emotions as key factors in failure among NHS managers.

The study Leadership and Patient Care: Managing in the NHS, found the most ineffective managers failed to relate and empathise with staff.

Report author Professor Paula Nicolson said the most successful managers engaged with staff 'on a psychological or emotional level' helping them understand how they worked and 'take followers with them' during periods of reform.

'The NHS can be a difficult place to work, with managers bombarded by government directives and patient concerns. Being a leader in the NHS is not easy,' she said.

Before commenting please read our rules for commenting on articles.

If you see a comment you find offensive, you can flag it as inappropriate. In the top right-hand corner of an individual comment, you will see 'flag as inappropriate'. Clicking this prompts us to review the comment. For further information see our rules for commenting on articles.

comments powered by Disqus

Additional Information

 
 

Latest jobs Jobs web feed

More General Practice Jobs