£8m patient survey cost should be spent on participation groups

The £8m cost of patient surveys would be better spent on practices setting up patient participation groups, the GPC chairman is expected to tell the LMCs conference today.

Low response rates to the survey have had a devastating effect on practices, with some losing up to £16,000.

Dr Buckman will argue patient participation groups are ‘a good way to get genuine patient involvement' and would be better than the current ‘sham' measure of patient satisfaction with access.

Dr Buckman will also urge practices at the London event to concentrate on quality front-of-house services with the launch of a good practice guide called Developing general practice: Listening to patients.

He will add: ‘This is the year of quality, when we show our patients and the public what we can do and how well we can do it. I want to ensure we are consistently responsive to our patients and to praise the GPs who just get on with it - who deliver care in difficult areas, with hard-to-reach patients, with the unemployed or the poor.'

neil.durham@haymarket.com

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